Privacy Policy

Introduction

EZ Septic Pros ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Name, email address, phone number, mailing address, and other contact information you voluntarily provide when requesting our services or signing up for our newsletter.
• Service Information: Details about the septic services you request, including property location, service type, and preferred scheduling information.
• Payment Information: Credit card and billing information processed securely through our payment processor. We do not store full credit card details.
• Device Information: Information about your device, including IP address, browser type, operating system, and pages visited.
• Social Media Interactions: If you comment on or message our Facebook Page or Instagram account, we receive the content of that interaction along with the public username and profile identifier the platform provides, so that we can read and respond to you.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our septic services
• Process your service requests and appointments
• Send you service confirmations and updates
• Respond to your inquiries and customer service requests
• Send promotional communications (with your consent)
• Comply with legal obligations
• Analyze usage patterns to improve our website and services
• Read and respond to comments and messages you send to our Facebook Page or Instagram account
• Publish our own promotional content to our Facebook Page, Instagram account, and Google Business Profile

Social Media Accounts and Meta Platforms

We manage our own Facebook Page, Instagram account, and Google Business Profile through this website's administrative tools. Two kinds of data flow are involved, and we want to be clear about the limits of each.

When we publish promotional content, information travels outward only. We send our own marketing copy and images to our own accounts. No customer data is included in published posts, and no customer information is transmitted to Meta or Google as part of publishing.

If you leave a public comment, our tools may receive its text, public username, and platform identifier so our team can review and respond. Hosting and other service providers may process that information on our behalf. We do not sell these interactions or use them to build advertising profiles. Deleting something on a social platform does not necessarily delete a copy already stored by our tools; use the deletion-request instructions below to contact us about those copies.

Some promotional images and drafts are created with AI assistance. Our publishing workflow provides owner review and approval controls. Direct-message replies from the assistant described below may be automated and are not individually reviewed by a person before being sent.

Direct Messages and Our Automated Assistant

When enabled for your conversation, our website-connected automated assistant identifies itself in its first reply. It can answer service questions, ask about your service needs, ZIP code and urgency, and provide a scheduler link. It is not a person and does not book an appointment on your behalf. Pricing, diagnoses and appointment confirmation must come from our team or the booking process. A request for a person pauses automated replies for team review; this does not guarantee an immediate human response or a successful transfer within Meta. For urgent help, call 980-922-PUMP (980-922-7867).

For conversations processed by this assistant, we store a channel-specific platform identifier, message content and timestamps, attachment references, and service details you share. A name may also be stored if provided. Our hosting and AI service providers process relevant text to operate the assistant. The assistant does not interpret media attachments; our team may review them in Meta Inbox. Do not send passwords, payment-card details or other sensitive information in a DM. We do not sell your messages or use them to build advertising profiles. Meta also processes messages under its own privacy terms.

Reply "stop" to opt out of this assistant, or ask for a person to pause it. While the assistant is disabled or restricted to approved testers, other incoming messages are not stored in its conversation database or sent to AI. An explicitly arranged receive-only test can temporarily retain the sender identifier and receipt time for one exact test code during a 15-minute test window, without an automated reply. Expired test receipts are no longer accepted; if the preview is stopped, physical cleanup resumes when it runs again. Deleting a conversation in your Facebook or Instagram account does not automatically delete our stored copy or the business's Inbox copy.

Data Retention and Deletion Requests

To request access to or deletion of information held by EZ Septic Pros, email service@EZsepticPros.com or call 980-922-7867. Identify whether you contacted us through Messenger, Instagram or the website, provide your username or contact details and approximate dates, and describe the information you want deleted. Do not send a password or access token. We may need to verify that the request concerns your information before acting.

Requests are reviewed by a person; this site does not currently implement a Meta automatic data-deletion callback. Our admin tool can erase a DM conversation's stored messages, attachment references, name and lead details while retaining its channel-specific identifier and opt-out status to prevent automated replies from restarting. Tell us if your request also concerns that remaining identifier or other records so we can review the appropriate scope and any applicable retention obligations.

We retain service and booking records as needed to provide services and meet applicable legal or accounting requirements. There is no automatic fixed-period purge of this assistant's conversation records at present. Removing app content does not itself remove Meta Inbox messages, website bookings, Jobber records, backups or copies held by service providers. We will review the relevant systems and explain any information that must be retained; processing is not represented as instantaneous deletion from every system.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: