Privacy Policy

Introduction

EZ Septic Pros ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website.

Information We Collect

We may collect information about you in a variety of ways. The information we may collect on the Site includes:

• Personal Data: Name, email address, phone number, mailing address, and other contact information you voluntarily provide when requesting our services or signing up for our newsletter.
• Service Information: Details about the septic services you request, including property location, service type, and preferred scheduling information.
• Payment Information: Credit card and billing information processed securely through our payment processor. We do not store full credit card details.
• Device Information: Information about your device, including IP address, browser type, operating system, and pages visited.
• Social Media Interactions: If you comment on or message our Facebook Page or Instagram account, we receive the content of that interaction along with the public username and profile identifier the platform provides, so that we can read and respond to you.

How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our septic services
• Process your service requests and appointments
• Send you service confirmations and updates
• Respond to your inquiries and customer service requests
• Send promotional communications (with your consent)
• Comply with legal obligations
• Analyze usage patterns to improve our website and services
• Read and respond to comments and messages you send to our Facebook Page or Instagram account
• Publish our own promotional content to our Facebook Page, Instagram account, and Google Business Profile

Social Media Accounts and Meta Platforms

We manage our own Facebook Page, Instagram account, and Google Business Profile through this website's administrative tools. Two kinds of data flow are involved, and we want to be clear about the limits of each.

When we publish promotional content, information travels outward only. We send our own marketing copy and images to our own accounts. No customer data is included in published posts, and no customer information is transmitted to Meta or Google as part of publishing.

When you interact with us publicly on those platforms, information travels inward. If you leave a comment on one of our posts, we receive the comment text, your public username, and the identifier the platform assigns to you, which we use solely to read the comment and reply to it. We do not use these interactions to build advertising profiles, we do not combine them with customer service records, and we do not sell or share them. You can delete your own comment at any time through the platform itself, and doing so removes it from our view as well.

Some of the images in our promotional posts are generated using artificial intelligence, and we label them as such where the platform provides a means to do so. Any reply drafted with automated assistance is reviewed and approved by a person at EZ Septic Pros before it is published.

Data Retention and Deletion

We retain service and booking records for as long as needed to serve you and to meet legal and accounting obligations. Social media comments we have retrieved are kept only while they remain relevant to responding, and are removed when the underlying comment is deleted on the platform. To request access to or deletion of information we hold about you, contact us using the details below and we will respond within a reasonable period.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Third-Party Disclosure

We do not sell, trade, or rent your personal information to third parties. We may share your information with service providers who assist us in operating our website and conducting our business, subject to confidentiality agreements.

Your Rights

You have the right to:

• Access your personal information
• Correct inaccurate information
• Request deletion of your information
• Opt-out of marketing communications

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at: